FREE DELIVERY on all UK orders over £25

Terms

Prices

These are expressed inclusive of VAT where applicable and exclusive of shipping (see below) which is payable in addition.  We may vary our prices particularly in response to fluctuations in prices at market. Please bear this in mind because the prices you pay are those stated on the website at the time you place the order and may differ from prior similar purchases.

 Shipping & Delivery Policy

For addresses in the England, Wales and Scotland Mainland (excluding Highlands, Islands and Aberdeen):

Orders over £50 – Free delivery

Orders below £50 – £4.95

For deliveries to any other destination please contact us for a quote.

As soon as we receive your order we will check our stock levels.  If we cannot fulfil your order we will inform you, giving you the option of a full refund, an alternative or the option to wait for product to become available.

For web orders placed through our on-line shop:

These order items are processed on Tuesdays/Wednesdays ready for dispatch on Thursdays with next day delivery arriving on Fridays.

Any web orders received after Tuesday will not be dispatched until the following Tuesday for delivery on the Wednesday of that week.

Please let us know if any orders are essential for next day delivery and we will endeavour to do this (additional costs will apply).  

Please note that due to the freshness of our products, we do not dispatch on Fridays, at the weekends or on Public Holidays.

 

Cancellation Policy

You are able to cancel an order for any reason prior to your order being dispatched.  You must contact us by phone 01572 724655 or by email info@rutlandcharcuterie.co.uk to cancel an order.  Any payments received will be refunded in full within 30 days.

 

Satisfaction/ Returns Policy

If purchasing as a consumer for any reason you are not entirely happy with your order we will refund you for products and shipping costs or replace your items as is your preference provided the products are returned to us within 28 days of delivery.

 

Promotions

Promotional and discount vouchers /codes/ offers are to be used only once where applicable and may not be combined with any 

 

Privacy Policy

We do not store credit card details nor do we share customer financial details with any third parties. 

If you have any questions please contact us by phone 01572 724655 or by email info@rutlandcharcuterie.co.uk